Frequently Asked Questions
Spas
I like the concept - what do I need to do?
Is this a purchasing (e-commerce) site?
What is the business model? What are the fees?
Is this something a Spa Director would need approval for?
What's in it for the Spa Director?
Why should I give you my e-mail and contact information?

Vendors
What's in it for the vendors?
Who is LHConnects?

Spas

I like the concept - what do I need to do?
You need to go to the Spa Operators section of the site and complete a buyer's profile. It takes about 5 minutes and it's free to the spa. The more spas that sign up, the more powerful this resource becomes for the entire industry. Check all the types of products you are interested in buying, not the ones you currently use - this will ensure that the inquiries you receive do not overlap with the products you are happy with and have no plans to change.
Back to Top

Is this a purchasing (e-commerce) site?
LH Connects is not a purchasing site. The main purpose of the site is to simplify the lead generation process and introduce the right buyers to the right vendors. LH Connects provides spas and vendors with a way to find each other without the frustration of unsolicited calls. If there is no match between the spa's buyer profile and the vendor's profile, there is no contact. If there is a match, then the vendor contacts the spa (or vice versa) through our secure site, and the connection can be made. What you do from there, whether you buy or not - that's up to you and the vendor. LH Connects simply makes the introduction.
Back to Top

What is the business model? What are the fees?
The site is 100% free to spas. Vendors pay a modest listing fee to post their buyer profiles and enable them to find qualified sales leads on the site. It's basically a fee in exchange to search the buyer profiles of the spas on the site and find qualified leads. Vendors who are not exclusive representatives of a product line (distributors) cannot post a buyer profile, since other vendors will also be selling the same products. Distributors can participate by becoming sponsors (also for a modest fee) which would allow them to post a banner ad on the site directing buyers to their own website.
Back to Top

Is this something a Spa Director would need approval for?
To sign up and post a buyer's profile, you should not need approval, since there is absolutely no obligation to buy anything when you sign up. It's free to the spa, and carries no risk or obligation whatsoever. Once you have made contact with a vendor, (or vice versa) if you are interested in their products, then the buying process is in your hands, and you should proceed according to the protocol of your operation.
Back to Top

What's in it for the Spa Director?
Spas get a screening process to deal with vendors you don't know who might place numerous demands on your time (albeit with good intentions) through unsolicited calls. You can direct them to LHConnects, and if there is a match with your buying needs, then you can open up a dialogue. The vendors you are looking for will come to you, in the form of a pre-screened email. If you are a smaller spa, then it will benefit you to have access to vendors on the same playing field as the larger players. Once you get an email from an LHConnects vendor, you'll know that they sell the products you are looking for. At that point, the purchasing process is in your hands. You can click on their profile and access their company information, and then make a decision on whether to continue or not.
Back to Top

Why should I give you my e-mail and contact information?
LH Connects will be the sole user of your contact information. The e-mail is used to forward pre-screened inquiries from vendors, and to give you news and updates on our site and our business. The phone and address information will be used to keep our database of spas clean in case spa directors relocate or change jobs. Even when there is a match, vendors have no access to your e-mail or any of your contact information until you give it to them through a reply to their inquiry.
Back to Top


Vendors

What's in it for the vendors?
Vendors can use LHConnects as an online, 24/7 representative that's out there finding leads for their company. The site and fee structure is set up to allow all vendors a cost-effective way to get exposure for their products and search for qualified leads. Vendors typically have to travel or send products, or make unsolicited calls to find buyers. With LHConnects, they have a simple, cost-effective alternative to unsolicited calling, which industry feedback has identified as a less than efficient way to find leads.
Back to Top

Who is LHConnects?
The "L" is Lenny LaCour, and the "H" is Greg Hagin. Both are veterans of the spa industry with over 40 years of combined experience in spa operations and consulting for all types of spas and salons. Greg and Lenny frequently speak at industry events and their articles have appeared in various trade publications, like Pulse, Skin, Inc., Spa Management Journal, Resort & Recreation Management, American Spa, and more. For more information on Greg and Lenny, CLICK HERE.
Back to Top